Posted: 7:17 a.m. Tuesday, Nov. 26, 2013
By Joe Kelley
Orlando, Fla. —
Frequently asked questions:
Q: Is the service really free?
A: NEWS 96.5 does not charge for text messages sent to or received from 21232; however, if you do not have unlimited text messages on your wireless plan; you may be subject to standard text rates through your wireless provider.
Q: A thunderstorm warning was issued for Orange County, but I didn't receive a text.
A: You will only receive a text message upon activation of The NEWS 96.5 StormCenter, if there is a new and serious threat to public safety, and/or there is breaking news associated with the storm (damage, etc).
Q: What times of day can I expect to receive texts from NEWS 96.5?
A: We only send StormCenter text alerts between the hours of 7am - 10pm, unless there is a tornado warning for one of our StormCenter counties (Volusia, Lake, Seminole, Orange, Osceola, Brevard)
Q: Why was my text message so delayed? I received an alert after a storm warning had already expired.
A: Generally, texts are instantaneous. From the time we push 'send' in our system, to the time you receive the alert, it should be less than 30 seconds. However, sometimes, wireless providers have text alerts that get delayed in transit due to system maintenance or other provider issues. Sometimes, you may have had a lack of signal strength or signal outage when the text was sent, which may also cause a delay in receipt. If you experience these problems regularly, please contact us.
Q: I've signed up, but I'm still not receiving messages from NEWS 96.5 during severe weather. What should I do?
A: Report the problem here
Q: I'm unable to send and receive text message on my cell phone. Is there another way I can get StormCenter information from you on the go?
A: While text messages are the quickest and most effective means of alerting you to a severe weather threat, you can also get StormCenter information on our Facebook page at http://facebook.com/965orlando. Remember to always have a batter powered radio at home in case the power goes out and/or cell service becomes unavailable during a storm.
Q: Does NEWS 96.5 offer text messages for breaking news and traffic alerts?
A: Yes, to begin receiving Breaking News alerts on your mobile device, text the word, "NEWS" to 21232; for Red Alert Traffic notices, text the word, "TRAFFIC" to 21232.
“Text HELP for help.”
“Text STOP to cancel”
“Message and data rates may apply”
NEWS 96.5 promises to use your contact information only for the purpose of performing the services (text alerts) for which you provided it to us. We promise not to sell or rent your contact information to third parties.